F.A.Q.
PRODUCT
What is the material of the products?
Each product is made from a different material. You may read the details on description page of each product.
Will metal letters tarnish?
We plate metals with titanium. To ensure the longevity of your UMBI, we recommend avoiding contact with substances like cream, perfume, alcohol, and bleach.
In what order are the letters I choose are put on?
Our letters and symbols can be removed. When you receive the product, you can put them on and remove the letters as you like.
Can I get more than two (2) letters?
You can add any extra letter or symbol you want to your cart separately.
Which phone models do you make cases for?
Although it varies by model, we produce cases for iPhones from iPhone 11 and above. We don't produce cases for any other phone model.
Are your cases MagSafe compatible?
Our leather cases are NOT MagSafe compatible.
How do I attach the chain straps to the leather case?
You need to get the Connect apparatus along with the chain.
Will the chain straps tangle in my hair?
We haven't received any complaints of that sort so far.
Are the strap lengths standardized, or do you adjust them based on height?
All our chain straps have a fixed length and are suitable for cross-body use. The lengths of our Rota and Jacquard straps can be adjusted.
If a product appears as sold out, will it be restocked?
Our sold-out products are periodically restocked.
Some of the products are discontinued.
You can get detailed information about the products you want by contacting @umbiclubofficial on Instagram.
SHIPPING AND DELIVERY
How can I track my order?
Once your order is shipped, your tracking number will be sent to your email address. You may choose different shipping option at the check-out.
Which courier company will deliver my order?
At the check out you choose the shipment time and the method.
What is the shipping fee?
The shipping fee is calculated during the payment process. We offer two options: Express and Ground
Can I change the delivery address of my order?
If your order hasn't been shipped yet, you can change the delivery address by emailing info@umbiclubofficial.com
Can I change the address after my order has been shipped?
If you change the address for a delivered product, the delivery time will change. Depending on your package's location, the estimated delivery time will be extended by 2 business days.
I wasn't at my address when my order arrived, what should I do?
If you're not present at the delivery address, the courier company will make another attempt the next day. They will contact you by phone after the first delivery attempt. You can collect the product from the courier's branch. If they're unable to reach you after 3 attempts, the package will be returned to us. -
RETURNS AND EXCHANGES
What should I do if I want to return my order?
You can return an unused purchase within 30 days, no questions asked, as long as the product complies with our return conditions.* For returns, you must first contact us at info@umbiclubofficial.com
It will be sufficient to send the product(s) you want to return, to our address, which will be shared with you. When your return reaches our warehouse and is checked for compliance with the return conditions, we will process the refund and inform you by e-mail.
What should I do if I want to exchange my unshipped order?
You can contact us Instagram @umbiclubofficial to request an exchange. If your order hasn't been shipped yet, we can process the exchange.
What should I do if I want to exchange or return a received product?
Please contact us via Instagram @umbiclubofficial - You would need to ship the purchased product/products to our warehouse, we will provide the address details. Once we receive the package, we will ship you a new one.
Where should I send the package for returns and exchanges?
Once you contact us for a return, we will provide you with the shipping address.
Which products are not eligible for returns and exchanges?
Products with any scratches, marks, stains, signs of wear, or signs of being used or altered that prevent them from being resold, as well as products that are missing any parts, accessories, or packaging, cannot be returned.
Do you cover the shipping cost for returns and exchanges?
No. You are responsible for covering the shipping cost for returns.
How are refunds processed for installment payments?
In case of a return, the total amount will be refunded to your bank via your payment method. If you made a payment in installments, the refund will be reflected on your card each month as a positive balance. The timing of installment-based refunds depends on the processes and policies of the banks, and you can get detailed information from your bank.
When will the refund appear in my account after I return an item?
The returned items are checked for compliance with return conditions. Once the items reach us and are verified, the total amount will be refunded to your account within 2 business days. You will be notified by email.
I received a wrong or damaged product, what should I do?
We apologize for any inconvenience caused. Please contact our customer service, and we will be happy to assist you.
PAYMENT
How can I make a payment?
Payment options are shown at the check out.
Is there a welcome coupon or discount for the first purchase?
We have seasonal discounts you may follow us on social channels for this.